What does it take to build an ongoing sense of collaboration and engagement with patients, providers, customers, and the local community? Improving the stakeholder experience is one of the three… Continue reading
By the end of this year, a surgeon at Massachusetts General Hospital in Boston will be unable to schedule an operating room for certain elective procedures unless the patient has… Continue reading
No one wants cancer for obvious reasons. Here’s another: The moment you get the diagnosis, you become snared in an economic web spun by providers, health plans and drug companies.… Continue reading
They say a picture is worth a thousand words. But does it matter whether that picture was taken by a hospital-based medical imaging service or a freestanding medical imaging service?… Continue reading
The healthcare supply chain is woefully inefficient, and that’s because too much of it is controlled by people. You know…people. They’re those Homo sapiens with the relatively large brains and… Continue reading
How do you build a healthcare system that delivers better quality care while also driving the organizational performance necessary for growth, innovation, and better service to stakeholders? Applying business strategies… Continue reading
Health plans are hard at work squeezing the phones, faxes and envelopes out of the business of processing health claims, and it can’t come a moment too soon. New laws… Continue reading
What’s good for a patient undergoing surgery may also be good for a physician’s reputation. That’s my takeaway from a set of guidelines on the proper use of online communication… Continue reading
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